Intake and Support Pathways

At the WASH House, our Intake Team is here to listen, guide, and connect women to the supports they need. This includes a brief assessment of your current situation, providing information and referral, and linking you to the right services, whether that’s within our centre or the broader community.

We can assist with things like:

• Connecting you to family support, counselling, domestic and family violence services, or legal assistance

• Referrals for housing, parenting programs, health and wellbeing services

• Providing a welcoming first step to access ongoing case management if needed

We also maintain up-to-date directories of local services and programs, including:

• Accommodation services

• Parenting programs

• Family support services

• Health and wellbeing programs

For more information about how we can assist you, please call or drop into our office or register here:

Referral Form

General inquiry Form

💛 What to Expect at Intake

When you come to the WASH House the Intake worker may book an appointment with you.

At your appointment you’ll be welcomed into a safe, respectful, and supportive environment.

• You’ll be listened to without judgment. We understand every woman’s story is different.

• You can share as much or as little as you feel comfortable.

• We’ll explore your current needs and help connect you to the right supports.

• We will explain your options clearly and support you to make your own informed decisions.

• You won’t be pressured to take any steps you’re not ready for.

• You’re welcome to bring a support person if it helps you feel more comfortable.

Our services are free and confidential. We are here to walk alongside you, at your pace, in a way that feels right for you.